Testimonials

Hi Scott, Just wanted to let you know that we received, installed & have used our new Napoleon pellet stove and it is wonderful!!! The videos that Napoleon has on your website were very helpful and aided in our decision to purchase THEIR stove any others we looked at. Thank you for your help and answering all our questions, you and Becky did a great job. The service and support you both provide was greatly appreciated. We will recommend you site as well as at Zoobler again in the future. Sincerely, Thelma and Steve Hepburn

I'm so thrilled with the stove. It's exactly what I wanted and feel confident it will work wonderfully for me. It arrived is good shape and so quickly. Thank you for such great service. I went online at youtube to watch the videos available there. Your a terrific resource and I'll be sharing my good fortune with others in the market for stoves. Couldn't have found a better store.
Niki Young 8/5/08

Since purchasing the Napoleon PF450, I have continued to be amazed at the versatility inherent in such a compact unit. Direct and indirect cooking, rotisserie roasting, grilling with infrared, gas or charcoal (I highly recommend the optional charcoal tray), and smoking are all easily accomplished with this unit. The very precise temperature gauge located on the oven hood makes it easy to adjust and hold a cooking point, and the oven maintains a constant temperature with very little monitoring or adjustment (I have noticed that direct sun on a hot day can raise temperatures accordingly). Design, fit and finish are all excellent, with two good sized storage areas located below providing room for equipment and condiments within easy reach. Basic grilling times offered in the grill cookbook should be viewed as approximate, however, and I have found that some temperatures listed may be higher than necessary (I am from the low and slow school). While the smoker box that is provided with the grill works very well, the size is somewhat small necessitating refilling if a more pronounced smoke taste is desired and cooking time is prolonged. The charcoal tray, being much larger, can be filled with soaked chips and covered with foil, holes punched in the top, and used instead with good results. Indirect cooking with the food away from the heat works very well, with the use of a cooking pan to catch drippings and filled with some liquid to provide moisture to the ovens heat a great way to do any meat that needs time for the tissues to break down and become tender, e.g. ribs or pork shoulder. The infrared burner is an absolute must for searing, and works exceptionally well when grilling vegetables (I do not put them directly over the infrared heat like meat because they will burn, but use an oiled grill pan with holes in the bottom, having cut them into bite sized pieces and tossed with oil and seasoning before grilling). In summary, the Napoleon PF450 is a well thought out and executed grilling system that should provide years of great meals and service. As an aside, the purchase with Zoobler was consistently first rate from start to finish. TJ in sales answered question after question, even going to the warehouse to verify that everything was as advertised. Shipping and customer care were great, insuring that delivery was in a smaller truck due to narrow street access. All in all, highly recommended.
KMK, 7/13/08

To Whom It May Concern:
Recently I received my Napoleon PT600RBINZ-1 Gas Grill and accessories. Unfortunately, the grill cover was back ordered, but everything else on my order arrived. Not only did my order arrive as scheduled, but I was COMPLETELY IMPRESSED with the obvious care which was taken in packing and "skidding" my shipment. The grill was relatively easy to assemble (did it alone) and is now operating perfectly and as advertised. It is companies like Napoleion and Zoobler that will keep North America globally competitive through manufacturing quality products and selling them through excellent distributors like yourselves. Please pass my comments on to the folks in Barrie, ON at Napoleon. Tell them we have a summer place in Pointe au Baril. Thank you very much, Jack Gould Thank you and I have received the cover.

Hello,
I love the way Zoobler does business!
Your site is user friendly.
I called and I spoke to a "person" hallelujah to that!
Chad, who helped me, was knowledgeable, helpful, curious and fast. He knew his product and when I told him my needs, he was able to tell me about the perfect fireplace insert for my home, and he saved me a considerable amount of money with his suggestion!
I would refer everyone I know, that is looking for a fireplace to Zoobler.com!
I will be placing my order in about a week. I have to wait for my contractor to frame out the corner where the insert will be going.
Your free shipping and 4 to 5 day delivery is fantastic!
Thank you so much,
Holli Diel

Cindy,

Thanks so much for your patience and assistance today. Please forward this to your manager as my compliments on your product knowledge and customer support skills.

Best regards,

Brenda

Brenda Harp

Dear Cindy:

Thanks again for your help yesterday with the Napoleon grill. Father's Day will be particularly eventful! Please pass my gratitude on to the owner (forgot to ask you for his name). I will think of Zoobler first for any future needs. If we can entertain you in any way when you come down in July, please call.

All the best, Howard

Dear Manager - Sales,
It has been my good fortune to work with Becky (extension 122) for our outdoor kitchen purchases.
Becky is extremely helpful, knowledgeable,courteous,and customer-service focused. Becky is always available to answer questions, to work with us on our purchases, and to respond to our calls and emails.
Becky is a definite asset to your staff.
Thank you!
Sheila Paananen

Dear Kristina,

I recently purchased two Napoleon fireplace inserts through you at Zoobler. I just want to say that I am very pleased with the fireplaces and was able to install them myself.

All of the people with whom I had contact with at your company were very professional and helpful. I would not hesitate to recomend your company to anyone interested in your products.

Thank you for your good service.

Sincerely, Louis Pastel

I receive my BBQ yesterday.I must say I'm impressed with Paula and your company.
1) The sale was handled very well
2)BBQ arrive quick without a mark on it.
3)BBQ had the side burner cover and the weather cover which I was
surprised it came with.
I buy a lot online but this purchase was outstanding.
Thanks
Steve Daubert

I purchased a Model T300P TRADITIONS pellet stove from Zoobler after researching various companies and brands. Paula was very helpful and informative when I called requesting facts and information concerning their products. Her efficiency and knowledge made the ordering process quite easy and actually pleasurable. Delivery was quick! A matter of days and the stove was here!

Knowledgeable sales staff, fast delivery, good products and great prices! That's a combination that's hard to beat! I did have one minor problem with a part on the stove but that was taken care of with one e-mail to Paula. She forwarded my letter to Cortney from Customer Service who then filed the claim with the manufacturer. Again quick service. My compliments to everyone, especially Paula and Cortney, at Zoobler's for their efficient and friendly staff.

Dave Peterson
California

Becky, I was hesitant about spending thousands of dollars buying a gas grill online. I am pleased to report that I could not be happier with my purchase at Zoobler. I had a large multi part order. When the factory sent the one wrong item, I called Zoobler and Zoobler contacted the company and I received my correct item as soon as possible.
Zoobler sales and customer service is the best I have ever dealt with and I will be buying more products from this company.
Ralph Catroppa
Arizona

My order arrived and everything was delivered except the Napoleon Full
Length Deluxe Cover For 450 (63169), SKU # N200-0011-1. The
shipment was
shrink-wrapped on a pallet and appeared untampered with so I can only
presume it was an oversight while putting the order together?
Please let me
know how/when I can expect the cover to arrive.

I grilled steaks last night after assembling the grill - I'm very
happy with
the product - thanks!
Thanks for the update. I used the rotisserie this evening and am just as
happy with the results! This grill rocks and I am very impressed with y'all
at Zoobler!

Hi Jasen:
Well, I'm happy to say that your diagnosis of my ongoing problem appears to have been "right on !" I replaced the combustion fan unit the weekend after Thanksgiving and the stove seems to be operating perfectly ever since... HOO-RAY

On the very first light-up after changing the fan unit, the stove kicked on (and I could definitely hear the new motor start up at the same time as the blower fan). The controller dropped an initial load of pellets, the igniter fired up and ignited these, then there was a 'settling down' period while the flame base spread out, then the unit started dropping pellets to sustain the burn. All as if nothing had ever been wrong.

Many thanks, Jasen, and have a great Christmas and a wonderful and prosperous New Year !
Blessings,
Geoff Steele

Hello Bob,
The following items have been shipped.
EI-900K10 NAPOLEON, STANDARD FLASHING COMPLETE W/BRASS TRIM 1101 wood insert
Your FedEx tracking number's are as follows:XXXXXXXX
Kristina

Thank you
Now I can order the wood. So far this has been a very painless process and you have been very helpful. I also got my installer last year from your site and he has been excellent. I put in a pellet stove in part of my house last year and he installed it.
Thanks
I'll let you know when everything has arrived
Bob Perry

Awesome customer service. Fantastic product. Lowest price anywhere I shopped. Bottom line.... StovesDirect simply rocks.

Thank you and well done!!

David Brunner
Darrington Wa

I got my grill yesterday and had fun putting it together. It looks great and works so much better that anything I have had in the past... even my wife was impressed (which dosen't happen that often). I love it. Thank you for being so helpful in steering me into taking advantage of the closeout sale on this item..it is perfect for me.

You are the best!

Warmest Regards,

Kyle Hansen

Becky:

Thanks! Your customer service is outstanding as it was last year when I
bought my stove from stovesdirect.com. Thanks for the quick reply and the
fast shipping.

Mike.

Thanks for the copy. I never got the original.

Actually the grill and, I hope the drawer unit (they are all wrapped in black plastic so I couldnt't tell what was in it) were delivered yesterday and I understand the door unit is coming ups . Probably today.

It has been a pleasure to deal with Zoobler. Brian was very helpful and responsive and followed up with me on the shipment from . The shipment was timely and I'm sure the installation will be great. Thanks. It's nice to find an efficient vendor. Kind of makes me want to buy more stuff. I guess that's the point. It's amazing how many vendors just don't get it !

Dan Kemper

Got my order yesterday, Thank you for the Great Service, Klaus Reinhard

Hello,

I just wanted to take a minute to say that I recently purchased a wood burning (Earth Stove) plus several accessories from your internet sight and it was a very pleasant experience. Finding your company on a web search and not have ever heard anything before about StovesDirect I was slightly nervous about ordering such an expensive item this way. Your internet sales person Cindy Perry was very helpful and friendly and what I liked most was that she answered my email questions that I sent her not only before, but also after the sale was made.

That is why I wanted to take a moment to write this email. The stove I received was in perfect condition along with the accessories, and the service I received from Cindy Perry was top notch,

Thank You,

John LaPlante
Seattle Wa.

Hi Cindy,

Thank you so much for all your help. You are a consummate professional and it is not often you talk to people in the service industry that are so on the ball and provide such a high level of service.

Thank you once again!

PS - Our BBQ looks amazing!!!

Jessica Ostrow

Help!!! My rebate for the FREE DCS dishwasher has been sent back to me stating that unfortunately we could not honor your request due to the following reason: FP Free DCS Dishwasher - Dishwasher DD-224-C Invalid Model Number. To resubmit for this offer you must return this card and any validating information to the address shown above by: 12/04/2006 Can you please help me! Thank You, Debbie Brewer

I believe the reason it was denied was because the part # listed on the form was DD603 C, not the DD224-C. They made part # changes at Fisher & Paykel and, well apparently they missed that. However, I have straightened this out for you, it is being corrected and re submitted and they anticipate having a check issued this week.Please let me know if I can do anything to assist you further or in the future.
Take Care.
Kristina Williams

Thank you so very, very much! You have been wonderful through this buying of appliances experience.
I plan to recommend you to my friends and family for their appliance needs.
Thanks Again.

Debbie

Hi,

Just a note to say thanks for selling such an awesome stove! I bought an Optima III stove by Whitfield in mid-October. I have used the stove 24/7 until this week. I have had to clean it about every 10 days (takes about 5 minutes). Other than that, I've just cleaned the optical lense every three weeks. This stove has heated my entire house, which has 17 foot cathedral ceillings, and saved me about $1,200.00 in oil. Our house has been at a constant 71 degrees. I went through about $400.00 in pellets. I used to have a wood stove and hated the mess, smell, stacking and splitting. This stove was 1000 times cleaner and easier to operate.

Just thought you might want to hear from a happy customer.

Kevin Battista
Hingham, MA

I want to thank you for the service you have provided. I must admit that I was very hesitant in ordering a grill like this over the internet. However, everything has arrived exactly as it was explained to me, and in as good of shape, if not better shape, than I would have gotten one by buying it locally. I appreciate all of the follow-up you have done, as well as the follow-up your co-worker did while you were on vacation. The fact that I always knew where the order was in the process made me a lot more comfortable with the purchase. I would strongly recommend your company to any one that I meet that is looking for a grill like this.

Thanks again.

Mike Trapnell
Huntington N.Y.

I installed my pellet stove this weekend and I absolutely love it. It sure warms the house nicely. I am sure that my utility bills will be lower this year even with the increase in natural gas prices.

I just wanted to thank you for all your help in getting the damaged unit replaced. Your customer service was great and as speedy as you could have possibly been. I will definitely purchase products from your company in the future. Thanks again.

Mark Wadsworth
Leadville, CO

Good afternoon Kristina.

I want you and your company to know that we have been happy with the consideration that has been given to us. I know, being in the sales/retail game myself, that having customers call with issues or complaints is not fun to take. Willingness to listen, being considerate, and courteous are values that are hard to have when a client is unhappy. By giving us, the client, these qualities, we become satisfied customers that give out good references about the company and come back for additional products.

Kristina, please share this note with Courtney and Jason. I want to thank them for there promptness in taking care of the issues too.

Jim Wood
President - Red River Software

P.S. We love the unit.

Kristy,

Product was received on Thursday and installed on Friday. Have been
enjoying the Napoleon GDS50 since yesterday and it is even better than
advertised. We are very pleased with the quality of the product and think
it is an excellent value. Thanks for guiding my decision in that manner.

GI Trucking delivered the stove and the driver was very courteous - even
dropped it off on our front porch which made it easy to uncrate and bring
inside. Tracking the shipment daily on the GI Trucking website from Idaho
to California was kind of fun too.

We are looking forward to using this high quality stove this winter and for
many years to come.

Thank you again for the recommendation as it is perfect for our home and
will be a centerpiece for discussion at our next Holiday gathering.

I was uneasy about ordering something this expensive on the internet, but it
worked out very well with StovesDirect.com. I will definitely order another
stove from StovesDirect.com for our basement soon. I will ask for you
Kristy!

Best Regards,

Don Navarini

Hi, I want to let you know that Cindy is a wonderful ambassador for your firm! She was very positive and professional throughout my phone call to her just now wherein I ordered a number of Lynx products. She was very patient with me, and informative about the different product features. She made my buying experience from your firm enjoyable. Because of Cindy's treatment of me, I will recommend your firm to others. And, just so you know, I am not a friend or family member of Cindy's. I decided to send you this E-Mail completely on my own!

Feel free to contact me in the event of questions.

Best Personal Regards

John M. Norman, CIC
Orange, CA

I feel the need to thank you and your company for the way you do business. I ordered a Lennox CI-2000 Wood Stove � which is impossible to get through local dealers here in southern California � and you delivered not only on, but actually ahead of the time promised. Then, and perhaps even more importantly, my after-purchase questions have been dealt with courteously and thoroughly. It is a pleasure to deal with a company that obviously cares about its customers.

Best regards
Norm Swaton
Downey, CA

Elizabeth,

Just wanted to tell you what a pleasant buying experience I had with your sale person Kristi at ext. 119. What a great and sparkling personality she has. Keep up the good work.

Gary McKeever
High Falls, NY

Dear Cindy,

Thank you for the great service and prices on the Lennox fireplace inserts. With your prices and our installation I am able to get 2 inserts, with thermostats, for less than the price of one from the local dealer. I'll really be thanking you this winter when it gets cold!

I'll definitely recommend you and stovesdirect to any of my friends. Thank you for making the process so easy.

Tricia Harper

just wanted to take a moment to tell you all how pleased my wife and I are about the Lennox CI2000 wood burning stove we bought from Stoves Direct.
Your advice on this product and help in finding an installing person, White tail, Checota, Oklahoma. This installer is off of your installer list, we were quite pleased with Mr. Dave King, he did a wonderful job for us.
We have used the stove two nights and it is a blessing, we will probably save about $ 5.00 every day we use our stove, we have an all electric home.
Thank you again for all your help, and Stoves Direct.

Jerry and Connie Carroll
Tahlequah, Oklahoma

Cindy,

I just wanted to thank you for the Great Customer Service I received from you and Stoves Direct. The stove arrived within 2 days! :) The paint arrived yesterday. Can't say enough about the great price and the service!

Being in Law Enforcement, I sometimes hesitate when it comes to online purchases. You helped ease any issues that I had and backed up everything you said.

Thanks again,
Keith Bowdle
Dallas, OR

Cindy,

I got the stove installed and I want to thank you for your kind
service.You are a pleasure to talk with. Things were just as you said it would be.
I saved over $1000 buying from you and installing it myself. I can't wait for
this warm fall weather to leave so I can use my stove and be toasty warm.
Thanks again. I will make sure anyone looking for a stove to contact you first.

Jack Russell
Clovis CA

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